Pharmacy Computer Solutions'
trained staff can help you identify and understand problems, provide advice and
recommend effective IT solutions that deliver real value to your business.
Solutions will not only invest heavily in staff training, but also in advanced
customer management technology which enhances the support process, reducing wait
times and providing quicker resolutions to customer queries. Our national
support centre, accessible through a 1300 number during business hours, will be
complemented by an after-hours emergency support team, providing access to
understanding, caring staff. Our trained customer service staff will be
able to offer expert support on a range of Microsoft products, including
Internet Explorer®, Word®, Excel®, Publisher®, Access®, Outlook® and Outlook
Express® as well as popular anti-virus and firewall products.
Solutions will extended our unique customer services staff training program to
our technical staff, enabling them to become proficient in providing both
software and hardware support. In addition, a specialised hardware
training program provides expertise on all types of equipment and operating
systems utilised throughout retail pharmacy.
systems, including Windows 98SE®, Windows 2000®, Windows XP Professional®,
Windows 2000 Server® and Windows Server 2003®, incorporating peer-to-peer and
client-server networking, are fully supported. Hardware including common
brands of printers, scanners, customer displays, cash drawers, hubs, switches
etc will be fully supported by a national network of experienced technicians.
In addition to training
during software installation, Pharmacy Computer Solutions can provide
specialised in-house or on-site training, covering a wide variety of topics
including software and hardware, with an emphasis on the practical application
in your business. Through alliances, we will be able to afford our customers access to
highly qualified Microsoft Certified Professional Trainers, who can tailor and
deliver training programs on a one-to-one basis, taking your pharmacy's unique
needs and environment into account, or provide a training schedule to cater for
a group of pharmacies in modern computer-equipped classrooms.
Solutions has a strong focus on providing redundancy and security for pharmacy
systems. Our focus on business and technology ensures our IT solutions are
practical and cost effective, whilst taking into account your business and
management structure. Redundancy measures minimise the risk of disruption
to your business in the event of equipment failure, and provide disaster
recovery procedures enabling access to your critical data, protecting your vital
cash-flow and profitability.
and procedures are tailored to your business, and include policies which embrace
both external and internal security threats. Security policies and
procedures are essential for protecting sensitive customer data, and when
implemented with redundancy measures, ensure you meet quality assurance
standards, providing a competitive edge when liaising with other business
organisations. Promoting the reliability and security of your service
delivery can increase consumer confidence in your business.
Solutions' trained professional staff are able to visit your pharmacy and
evaluate the equipment and systems you are using, regardless of your software
supplier. You will be provided with a fully independent report on your
system, addressing any concerns you have, including recommendations to improve
redundancy and security.
Contact us if you would like to
take advantage of this service.
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